Safety Guidelines
Your safety is our priority. Follow these guidelines for a secure experience on At Your Service
In case of emergency, always contact local authorities immediately: Police - 999 | Medical - 977
Safety Tips for Customers
Before the Service
- Verify the service provider's profile and ratings
- Read reviews from previous customers
- Confirm all service details through the platform
- Share appointment details with a trusted person
- Prepare your space and secure valuables
During the Service
- Verify the worker's identity before allowing entry
- Stay present or have someone home during service
- Keep doors unlocked for easy exit if needed
- Document the service progress with photos if needed
- Trust your instincts - end service if uncomfortable
Payment Safety
- Always pay through the At Your Service platform
- Never share credit card details directly with workers
- Get receipts for all transactions
- Report any payment irregularities immediately
Safety Tips for Service Providers
Personal Safety
- Share your schedule with someone you trust
- Carry a charged phone at all times
- Work during daylight hours when possible
- Trust your instincts about job safety
- Know the area before accepting bookings
Work Safety
- Use proper safety equipment for your trade
- Follow industry safety standards
- Maintain your tools and equipment
- Have appropriate insurance coverage
- Report unsafe working conditions
Health & Hygiene Guidelines
- Wear masks when required or requested
- Maintain good personal hygiene
- Sanitize tools and equipment regularly
- Stay home if feeling unwell
Red Flags to Watch For
Suspicious Behavior
- Requests to bypass the platform
- Asking for personal information
- Inappropriate comments or behavior
- Refusing to provide ID verification
Payment Red Flags
- Demands for cash only
- Sudden price changes
- Requests for advance payment
- No receipts or documentation
Service Concerns
- No proper equipment
- Unprofessional appearance
- Rushing or pressuring
- Avoiding service details
How to Report Safety Issues
Platform Reporting
- Email: safety@atyourservice.co.sz
- Hotline: +268 7600 1111
- In-App: Report button on profiles
All reports are taken seriously and investigated promptly. Your safety is our top priority.
Quick Safety Tips
Always Verify
Communicate Clearly
Document Everything
Trust Your Instincts
Safety is Everyone's Responsibility
Help us maintain a safe community by following these guidelines